CONDITIONS OF SALE 

Article 1 – Definitions

These General Conditions of Sale ("GCS") are provided by Tilowy.

  • "Site": The website [https://tilowy.com](https://tilowy.com) and all associated pages.

  • "Products" or "Services": All tangible goods and services available for purchase on the Site.

  • "Seller": Tilowy, the entity offering Products or Services on the Site.

  • "Customer": The user (individual or professional) performing a purchase on the Site.

  • "Consumer": Any individual acting for purposes outside their trade, business, craft, or profession.

Article 2 – Application and Acceptance

The Seller reserves the right to modify these GCS at any time by publishing a new version on the Site. The GCS applicable to the Customer are those in effect on the day the order is validated. Purchasing a Product implies full and unreserved acceptance of these GCS. Checking the box next to the statement "I have read and accept the terms and conditions" shall carry the same legal weight as a handwritten signature.

Article 3 – Customer Service

Our customer support team can be reached via email at: contact@tilowy.com. When submitting an inquiry, please include your first name, last name, the purpose of your request, and your order number.

Article 4 – Ordering Process

Customers select Products from our online catalog by clicking "Add to Cart." On the checkout page, the Customer can review order details, adjust quantities, input contact info, and select shipping options before confirming. The contract of sale is formally concluded when the Customer clicks "Complete my order" and payment is processed successfully.

Article 5 – Pricing and Payment

Unless stated otherwise, all prices are displayed in Euros (€) and are inclusive of VAT (all taxes included), excluding specific shipping or import fees if applicable. Payment may be made via Credit Card, Bancontact, Apple Pay, or PayPal. Transactions are executed through secure, third-party payment gateways. We do not have access to your private financial or payment credentials.

Article 6 – Fulfillment and Delivery Anomalies

In the event that a package is marked as "Delivered" by the carrier but has not been received by the Customer, the Customer must notify customer service within a reasonable timeframe. The Seller will investigate and coordinate solutions to ensure Customer satisfaction, which may include reshipping the items at the Seller's expense. If a delivery contains damaged or missing goods, written reservations must be noted directly with the carrier or reported immediately to contact@tilowy.com.

Article 7 – Parts Warranty

Any hardware or parts warranty offered on items is strictly limited to 30 days following the date of purchase under conditions of normal and intended use, excluding failures generated by external factors, misuse, or accidental damage. Under these validated conditions, the Seller agrees to replace the defective part.